Contact us

If you have a question about our offering that is not covered
in our FAQ section, please email [email protected], call
us +44 (0)1624 727777 or fill in the contact form below with your
enquiry. Mail should be addressed to:
Microgaming, Sixty Two, Circular Road, Douglas, Isle of Man, IM1 1AE.

    • Please note: Although we value feedback from players, as a software and systems supplier, we are unable to help with specific gameplay or account-related questions. If your query falls into this category, please contact the operator on whose site you have been playing.

    Below are some
    of your frequently asked
    questions & answers,
    for anything else
    please get in touch.

    Question What does Microgaming do?
    Answer Microgaming deliver market-leading, responsible, robust, and adaptable casino platforms and sportsbook product.

    Microgaming’s pioneering, award-winning platform software and technology empower the world's biggest online gaming brands to deliver games and sports betting seamlessly and responsibly to players worldwide. Customers include some of the iGaming industry’s most recognisable names including Games Global, Super Group’s Betway, Spin Games and 32Red.
    Question Does Microgaming produce casino games?
    Answer No. Microgaming successfully sold its content distribution activity to Games Global in May 2022, including its Quickfire distribution business, games catalogue and progressive jackpot network. Following the sale, Microgaming’s focus is now on licensing its casino platform technology and sportsbook product to a mix of leading industry players, including Games Global.
    Question Where can I find out more about Microgaming’s casino platform and sportsbook offering?
    Answer For more information about our platform technology, visit our Platform Systems page, and for details about our sports betting software offering, visit our Sports Betting page.

    If you still can’t find what you’re looking for, feel free to contact us using our Contact Us Form or by emailing us at [email protected].
    Question I have a strong product offering, how can I partner with Microgaming?
    Answer Over the last three decades, Microgaming has cultivated partnerships with a trusted network of globally respected, innovative industry suppliers, working as one to enhance our game offering to customers.

    If you would like to explore becoming a platform technology or games partner, please contact us using our Contact Us Form or by emailing us at [email protected].
    Question I think I have an issue with problem gambling, can Microgaming help me?
    Answer Microgaming takes responsible gambling very seriously. Over the years we have spearheaded a number of pioneering, safer betting practices and developed a range of industry-wide responsible gambling platform tools for our customers and their players to reduce gambling harm.

    Reinforcing our longstanding commitment to championing safer gambling, we also work closely with a wide range of responsible gambling organisations. If you require specialist help or advice, please feel free to reach out to one of the following charities and support groups:

    • Anonymind
    • Beacon Counselling Trust
    • Betknowmore UK
    • BreakEven
    • Epic Restart
    • GamCare
    • GambleAware
    • Gordon Moody Association
    • Young Gamers and Gamblers Education Trust
    • Motiv8 Isle of Man.
    Question I want to work at Microgaming, where can I find a list of your current vacancies or speak to your HR team?
    Answer To view our current vacancies, visit our Careers page. If there isn’t something suitable for you at the moment, please do keep an eye out here for our latest openings
    Question Does Microgaming sponsor individuals and organisations for charitable initiatives?
    Answer Our Microgaming PlayItForward staff-led CSR programme has helped numerous individuals, teams, and charities since 2014. Whilst we cannot guarantee support, we are happy to review requests. Please visit the Microgaming PlayItForward site for further information.
    Question I’m a casino affiliate, can I work with Microgaming?
    Answer As Microgaming is no longer a game provider it is no longer possible to work with us as an affiliate.

    Find out more about Games Global.
    Question Can Microgaming help me get my casino/ game licensed?
    Answer Although Microgaming is licensed in a number of regulated markets and employs a team of in-house compliance specialists, we do not provide compliance services to the broader industry. If you’re a customer of ours, we’d be happy to discuss your licensing requirements in further detail - please contact your Relationship Manager directly.
    Question I have an issue with an account with a casino, what should I do?
    Answer As a platform technology provider, Microgaming is unable to assist with any account related matters. Queries of this nature should be directed to the casino operator you hold the account with.
    Question Does Microgaming create casino websites?
    Answer No - Microgaming provides platform software and technology to the iGaming industry. Our software is therefore integrated into our customers’ existing websites. We do not create or develop casino websites.
    Question I have experienced an issue with a game, can you help me?
    Answer Unfortunately, Microgaming cannot assist with any game related queries as we are no longer a games provider. We would recommend that you get in touch with the games provider directly to discuss your issue in further detail.