Security & Support

Microgaming's Software gives access to all back-office data. Permissions and limits are controlled by a highly detailed and fully customisable security system. Each user has defined tasks and these can be set up to perform a particular role and can be customised to individual needs.

Microgaming's Support Desk is open 24/7, 365 days of the year. The team is highly trained to assist operators in every way and to perform proactive monitoring and maintenance. The dedicated Support, Account Management and Service Management teams handle each operating company's queries on a completely personalised basis.

Microgaming provides a web logging tool to log and track all support calls. It is an absolute priority to minimise any downtime experienced by operators. Microgaming's team respond to all calls within 15 minutes.

Microgaming's team of Account and Service Managers ensure that operators are kept up to date in all areas such as communications, upgrades, technical enhancements, support and training.

Ensuring a fair and safe online environment free of fraud is essential to all operators. Microgaming Network's dedicated Central Fraud and Collusion (CFC) team is made up of world-class experts in the field, dedicated to ensuring the fairness of play. The CFC team monitors game play both day and night, identifying and preventing fraudulent activity.